Privacy Policy



Detailed here is the Privacy Policy statement for the Vivahcity website.  This policy is here to inform you how your personal information is collected and used through the Vivahcity website. 

Any information that we collect is used to make sure that you get the best possible service from us, with regards to providing you with the services and products you require as well as carrying out money transactions.  We are fully committed to protecting your privacy in line with the UK Data Protection Act 1998.


How We Collect Information.


We collect data from a number of sources.  The main sources for the collection of data are from the personal data you provide through the website and also through our email address.




When you visit our website a text file (a cookie) is transferred and stored on your computer.  It is purely transferred so that the website can remember what your previous searches where on this website and who you are, so that when you visit our website we can make it more relevant to you and also faster and easier to use.  Things like not having to retype your password everytime you enter our site, as well as our site remembering what you visited last time you were on our site and the duration of your visit.

The configuration on your browser can be changed to let you know when you receive a cookie and to also reject cookies automatically if you do not wish to allow the use of cookies. 

If you visit the Vivahcity website but reject the cookies then we will not be able to remember you and your preferences on our website, this resulting in you having to re enter all your information every time you enter our site.

If you would like more information on cookies, please visit


Usage of Information


We will treat all Personal Information as confidential and Personal information will not be disclosed to third parties without your consent, although we reserve the right to disclose this information in the following circumstances:


  • If required for the processing or fulfilment of any order placed on this website
  • If required for fraud prevention purposes


Customer information may be used for marketing activities but this will only be done with your consent.  With your consent we will send you emails with information on our latest products and services, including offers that may be of interest to you.


To comply with applicable laws, requests from the government, law enforcement agencies and parties whom we deem appropriate in connection with any allegations from any party regarding a misuse of our services, in the operation of our services and to protect ourselves, we reserve the right to disclose your information.


Your Information


You will be able to amend and or update any information held by us by either sending us request by email to or using the online contact form provided on the Vivahcity website.  You may also edit any of your information by logging into your account (My Account) on our website.

If, however, you would like to make changes regarding your identity, before we can make these changes we will need to verify your identity and therefore reserve the right to assess the use of a service charge to provide information to you regarding your request.


Website Links


We may provide links to other websites and once you click on the link you are leaving our website.  We at Vivahcity are not responsible for their privacy policy and any content on these site as well as information you may provide to these sites and you should be aware that they are not governed by the Vivahcity Privacy Policy.




Security is one of our highest priorities.  All information provided on the Vivahcity website is held in a secure environment.  We use encryption software so as to make sure all information is secure on our servers.

We cannot guarantee that unauthorised third party (hackers etc) access will not take place because of the internet being so widely open to everybody.


Policy Acceptance


When you provide your personal information to the Vivahcity website you are agreeing to the Vivahcity Privacy Policy.  This website should not be accessed if you do not agree with this Privacy Policy. 

This Privacy Policy is subject to change from time to time due to updates and changes in privacy standards.  If a change does occur, you will be notified by methods in line with the laws of England and Wales.  Your acceptance of these changes will be received if you continue to use this site once these changes and updates have been made.

Please review this statement on a regular basis for the most current information.  This Policy may be changed for particular products and services so that it is in line with laws and regulations around the world.

If you have any queries or comments regarding this Policy please email us at

Free ShippingFREE SHIPPINGon orders over £55